Chatbase Pricing Explained: Plans, Costs and What You Get

Chatbase pricing explained: Hobby $40 a month, Basic $150, Business $500, custom Enterprise. See message credits, limits and which plan fits your volume.

By Galactic News Editorial · Published 2026-11-09T13:28:36+00:00 · Updated 2026-11-09T13:28:36+00:00

Chatbase pricing is built around message credits. The tool lets you build AI agents that answer customer questions from your own content. Hobby costs $40 a month. Basic costs $150 a month. Business costs $500 a month. Enterprise is custom priced. Yearly billing cuts each plan by 20%. This guide explains what each plan includes, how credits work, and which plan fits your volume.

Chatbase pricing at a glance

How Chatbase message credits work

Every request your agent makes to an AI model costs message credits. The cost depends on the model. Chatbase's own Auto model costs 1 credit per reply. Most other models cost 2 credits. Heavier models cost more: GPT-5.5 costs 4 credits per reply, and Claude 5.5 Opus costs 5.

Actions raise the cost further. If your agent runs an action, such as checking a calendar, it makes one request to decide and a second to write the reply. That reply costs twice the normal credits. So Hobby's 700 credits cover 700 replies on the Auto model, but only 140 replies on Claude 5.5 Opus.

Credits renew on the 1st of each calendar month, whenever you subscribed. Unused subscription credits do not carry over. Auto-recharge credits work differently: they are added when your balance falls below a threshold you set, and they never expire.

Each plan also includes 40 MB of training content per agent. You can add more storage in 10 MB steps with the extra storage add-on. Every plan includes one agent, and each plan starts with a 7-day trial. There is no free plan.

Chatbase Hobby: $40 a month

Hobby is the entry point. It includes 700 message credits a month, 200 test credits, 1 agent, and 2 members. Each agent gets 5 AI actions and 2 procedures. It includes basic analytics and file attachments in chat.

Hobby fits a solo founder or a tiny team testing an agent on one site. The 700 credits cover roughly 700 replies a month on the Auto model. That is enough for a small site with light traffic. The 200 test credits let you try the agent before it talks to customers. Hobby does not include API access or the helpdesk integrations, so it cannot hand chats to a human support team.

Chatbase Basic: $150 a month

Basic is the first plan for real support work. It includes 4,000 message credits a month, 500 test credits, and 3 members. Each agent gets 8 AI actions and 4 procedures.

Basic adds the helpdesk inbox, voice and telephony with 10 concurrent calls, outbound campaigns, and API access. It also adds integrations with Zendesk, Salesforce, Intercom, HubSpot, and other helpdesk tools, plus weekly auto-resync of your content. Choose Basic if your agent needs to hand conversations to humans.

Chatbase Business: $500 a month

Business is for teams with a growing customer base. It includes 15,000 message credits a month, 1,000 test credits, and 5 members. Each agent gets 12 AI actions and 6 procedures.

Business adds advanced analytics, source suggestions, and closed support tickets as a training source. Voice capacity rises to 20 concurrent calls. Choose Business if you run thousands of conversations a month and want analytics on what the agent resolves.

Chatbase Enterprise: custom pricing

Enterprise is for companies deploying agents at scale. Pricing is based on a commitment to message credits, conversations, or resolutions. It includes unlimited members, higher limits, single sign-on, and HIPAA eligibility.

Enterprise also adds audit logs, custom roles and permissions, white-labeling, service level agreements, a dedicated success manager, and priority support. Chatbase's team can also build custom integrations for internal systems beyond the standard library.

Chatbase add-ons and extras

Four add-ons extend any plan. Auto-recharge credits top up your balance automatically when it runs low. Removing the "Powered by Chatbase" badge takes the branding off your agents. Extra agents add more agents to your workspace. Extra storage adds training content beyond the included 40 MB per agent.

Security is consistent across plans. Chatbase is GDPR compliant and SOC 2 Type II audited, with HIPAA available on Enterprise. Data is encrypted at rest and in transit. Chatbase does not use customer data to train models, on any plan.

Chatbase also connects to the tools support teams already use. The integration list includes Stripe, Zendesk, Salesforce, Intercom, HubSpot, Zoho Desk, Freshdesk, Slack, WhatsApp, Messenger, Instagram, Calendly, Shopify, and WordPress. API access arrives on Basic, so developers can wire the agent into custom systems. Enterprise adds custom integrations for internal systems beyond the standard library.

Yearly billing saves 20% on every plan. Hobby drops from $40 to $32 a month, Basic from $150 to $120, and Business from $500 to $400. That saves $96, $360, and $1,200 a year. Start monthly, then switch to yearly once your credit use is steady and you know the plan fits.

Bottom line

Chatbase pricing is fair for what it does, but the credit math decides the real cost. Hobby at $40 a month suits a small site testing its first agent. Basic at $150 a month is the sensible pick for most small teams, because it adds the helpdesk inbox, voice, and API access. Business at $500 a month fits teams handling thousands of conversations. Pick your model carefully: the Auto model stretches credits five times further than Claude 5.5 Opus. Start with the 7-day trial and watch your credit use before you commit to a year.