Close CRM Pricing Explained: Plans, Costs and What You Get
Close CRM costs $9 to $139 per user a month on annual billing, with calling, SMS and the Chloe AI agent on every plan. Here is what each tier includes.
By Galactic News Editorial · Published 2026-11-08T16:23:21+00:00 · Updated 2026-11-08T16:23:21+00:00
Close is a sales CRM with built-in calling, email, and SMS. It charges per user, per month, across four plans. Prices run from $9 to $139 per user a month on annual billing. There is no free plan, only a 14-day free trial with no credit card required. This Close CRM pricing guide explains each plan, what the AI features cost, and where the real bill lands. Prices below are US prices from the official pricing page, checked in November 2026.
Close CRM Pricing: The Four Plans Compared
| Plan | Billed monthly | Billed annually | AI credits per user | Key limit |
|---|---|---|---|---|
| Solo | $19 per user | $9 per user | 500 a month | 1 user, 10,000 leads, no workflows |
| Essentials | $49 per user | $35 per user | 1,000 a month | Unlimited leads, no workflows |
| Growth | $109 per user | $99 per user | 1,500 a month | Adds workflows and Power Dialer |
| Scale | $149 per user | $139 per user | 2,000 a month | Adds predictive dialer and controls |
Every plan includes the same core: a CRM with pipelines, built-in calling, email, SMS, and the Chloe AI sales agent. The differences are team size, automation, dialing power, and control. Annual billing saves the most on Solo, where the price halves from $19 to $9. A 30-day money-back guarantee applies after purchase, and plans can be upgraded, downgraded, or cancelled at any time.
What Each Plan Includes
Solo is built for one person running outbound alone. It includes the full CRM, calling, email, and SMS, with a limit of one user and 10,000 leads. Workflows are not included. Essentials fits small teams of two to ten. It adds unlimited contacts and leads, team collaboration features, a centralised inbox and task list, and built-in forms. Workflows are still not included. Growth is the most popular plan and the one most sales teams end up on. It adds automated workflows, the Power Dialer, bulk email, custom activities, and the ability to use Chloe inside workflows. Scale fits high-volume sales floors. It adds the predictive dialer, role-based access and permissions, lead visibility rules, live call coaching, and unlimited call recording retention. Growth keeps recordings for 90 days, while Solo and Essentials keep them for 30 days.
Chloe and AI Credits
Chloe is the built-in AI sales agent, and access to it is free on every plan. What costs money is the work Chloe does, measured in AI credits. Each plan includes a monthly credit allowance per user: 500 on Solo, 1,000 on Essentials, 1,500 on Growth, and 2,000 on Scale. Credits refresh monthly and do not roll over. Extra credits can be bought. Chloe can call leads in batches, qualify prospects through live conversations, book meetings, update CRM records after calls, and enrich contact and company data. Growth and Scale unlock more advanced uses, such as Chloe inside automated workflows. The credit pool is shared across the team up to a cap, so a team should watch usage in the first month before judging the cost.
Calling, SMS, and the Real Monthly Bill
The seat price in Close CRM pricing is only part of the bill. Calling and SMS usage is passed through at cost, on top of the subscription. Most outbound calls cost around $0.02 a minute, and phone numbers start at about $1 a month. A rep who dials for three hours a day can add a meaningful usage charge to the seat price. That is the main surprise for new buyers. The trial includes calling credits, so a team can test real conversations before paying. Budget for seats plus usage, not seats alone. A five-seat team on Growth pays $495 a month on annual billing for seats, then usage on top. For a team that mostly emails, usage stays small. For a team that dials all day, usage is a real line item.
Who Should Pick Each Plan
Pick Solo if you are a founder doing your own outreach with a finite list. The $9 annual price is cheap, but the one-user cap and the 10,000-lead limit mean the second hire forces an upgrade. Pick Essentials if a small team needs shared calling, email, and SMS, but does not need automation yet. It is the cheapest way to get the whole team in one CRM. Pick Growth in the Close CRM pricing lineup if the team runs sequences, dials lists, or wants workflows and the Power Dialer. Most outbound teams land here, and budgeting for Growth from the start avoids a mid-year upgrade. Pick Scale if the operation is high volume and needs predictive dialing, role-based control, and coaching tools. Teams that need custom objects also need Scale.
Close CRM Pricing vs Other Sales CRMs
Close CRM pricing is higher than a basic CRM and lower than an enterprise sales platform. HubSpot and Pipedrive offer cheaper entry tiers, but neither includes built-in calling and SMS at the same depth. Close CRM pricing bundles the CRM, the dialer, email, and SMS in one seat price, so a team avoids paying for a separate dialer. The trade-off is usage: calling and SMS are billed at cost, while some rivals bundle minutes. A team that dials all day should compare the full monthly bill, seats plus usage, against a rival that bundles calling. For a team that mostly emails, the usage bill stays small and the bundle wins.
How to Try Close Before Paying
Every plan starts with a 14-day free trial, and no credit card is needed. Sign up, import a lead list, and make real calls during the trial. Test the Power Dialer and workflows on Growth, since those are the features most teams buy the product for. Watch the AI credit usage and the calling bill in the first week. That trial data shows the true monthly cost better than any price table. Close CRM pricing is easiest to judge after a week of real selling, not after reading a feature list.
Bottom Line
Close CRM pricing runs $9 to $139 per user a month on annual billing, and the right plan depends on how the team sells. Solo suits a lone operator. Essentials suits a small team that needs shared tools. Growth suits any team that automates outreach, and Scale suits high-volume floors. The seat price is only half the story: calling and SMS are billed at cost, and AI credits cap monthly automation. Start with the 14-day trial, test real calls and workflows, and watch the usage bill before committing to a plan.