Close CRM Review: Features, Pricing and Who It Suits Best
Close is a sales CRM built around calling, from $9 to $139 per user a month. Workflows and the power dialer start on the $99 Growth plan. Full review inside.
By Galactic News Editorial · Published 2026-11-08T07:22:12+00:00 · Updated 2026-11-08T07:22:12+00:00
Close CRM Review: Features, Pricing and Who It Suits Best
Close is a sales CRM built around the phone. It puts calling, SMS, and email inside the pipeline, so a sales rep can work a lead list without switching tools. Prices run from $9 to $139 per user a month on annual billing. There is no free plan, but a 14-day free trial needs no credit card. The catch is that the features most sales teams buy a CRM for, workflows and the power dialer, start on the $99 Growth plan. This review covers what Close does, what it costs, and who it suits.
What Close CRM is
Close is a customer relationship tool for outbound sales teams. It tracks leads, deals, and conversations in one place. Its core idea is simple. A rep opens a lead, calls or emails from inside Close, and logs the outcome without leaving the screen. Calling, SMS, and email are built in on every plan. That sets it apart from CRMs that treat calling as an add-on.
Close includes an assistant called Chloe. She drafts emails, summarizes calls, and helps with follow-up. Each plan includes a monthly allowance of credits for her work. The allowance runs from 500 credits per user on Solo to 2,000 on Scale. Extra usage is billed separately.
Close is not a marketing platform. It has no landing pages, no marketing automation, and no website builder. It is a sales tool. Teams that need marketing features should look at HubSpot instead.
Close CRM features
Every plan includes lead and contact management, pipelines, calling, SMS, and email. Reps can call from a local number, send bulk email, and track opens and replies. Call recordings are included. Search covers calls, emails, and notes.
Workflows start on Growth. They automate follow-up sequences, assign leads, and trigger actions when a deal changes. The power dialer also starts on Growth. It calls through a list automatically, so reps spend less time dialing. Bulk email starts on Growth too.
Scale adds the predictive dialer, custom roles and permissions, live call coaching, and custom objects. Managers can listen in, whisper advice, or take over a call. Call recordings are kept without a time limit on Scale. Growth keeps them for 90 days.
Close connects with common tools, including email, calendars, and Zapier. It also offers an interface for developers. Reporting covers pipeline, activity, and rep performance. It is solid for a sales CRM, though not as deep as a dedicated analytics tool.
Close CRM pricing
Close charges per user per month. Annual billing costs less than monthly billing. Prices below are the list rates from Close's official pricing page.
| Plan | Monthly billing | Annual billing | Key features |
|---|---|---|---|
| Solo | $19 per user | $9 per user | 1 user, 10,000 leads, calling, SMS, email, 500 credits |
| Essentials | $49 per user | $35 per user | Unlimited users and leads, team tools, 1,000 credits |
| Growth | $109 per user | $99 per user | Workflows, power dialer, bulk email, 1,500 credits |
| Scale | $149 per user | $139 per user | Predictive dialer, custom roles, call coaching, 2,000 credits |
Calling and SMS sit outside the seat price. Most outbound calls cost around $0.02 a minute. Phone numbers start at about $1 a month. Call Assistant, which transcribes and summarizes calls, adds $50 per organization a month plus $0.02 per minute. Budget for these costs on top of the seat price.
The step from Essentials to Growth is the biggest jump in the ladder. It costs $64 more per user a month on annual billing. That is the price of automation. Teams that only need a shared pipeline can stay on Essentials. Teams that want follow-up to run itself must pay for Growth.
Close CRM review: pros and cons
Close has clear strengths. Built-in calling is the biggest one. Reps do not need a separate dialer. The interface is fast and focused. It shows the next lead, the next call, and the next follow-up. The trial is generous. Fourteen days with no credit card, including calling and credits, is enough to test the core workflow.
The weaknesses are just as clear. There is no free plan. Automation starts at $99 a user, which is high for a small team. Calling and extra usage are billed on top, so the seat price is not the full cost. Close is built for outbound sales. It is a poor fit for teams that need marketing, support, or project tools in the same system.
Who Close CRM suits best
Close suits small outbound sales teams best. A team of one to twenty reps that lives on the phone will get the most from it. Solo founders doing their own outbound fit the Solo plan. Small teams working leads by hand fit Essentials. Teams that automate follow-up and call lists fit Growth. Large sales floors with managers who coach live fit Scale.
Close does not suit every business. It is a poor fit for teams that rarely call. It is a poor fit for businesses that need a free CRM. HubSpot's free tier covers that need better. It is a poor fit for companies that want marketing and sales in one platform.
Bottom line
Close is a focused sales CRM that does one job well. It puts calling at the center of the pipeline and keeps reps working in a single screen. Solo starts at $9 per user a month billed yearly. Most teams should budget for Growth at $99, because that is where workflows and the power dialer live. Add calling costs on top of the seat price. If your team sells by phone, Close is worth a trial. If your team rarely calls, a cheaper or broader CRM will fit better.