Freshsales Free Plan: What You Actually Get Before Paying
Freshsales has a free plan for up to 3 users with core contact and deal tools, but it caps at 100 contacts with no workflows. Here is what it includes.
By Galactic News Editorial · Published 2026-11-12T07:27:07+00:00 · Updated 2026-11-12T07:27:07+00:00
Freshsales Free Plan: What You Actually Get Before Paying
Freshsales has a free plan for up to 3 users. It costs $0. It is easy to miss, because the pricing page shows only three paid plans. The free plan lives on Freshworks' comparison page instead. This guide explains what the free plan includes, what it leaves out, and how it compares with the paid plans.
Does Freshsales have a free plan?
Yes. Freshsales offers a free plan for up to 3 users. It covers core contact and deal management. It is a permanent free tier, not a trial.
There is a catch in how you reach it. The main pricing page lists only Growth, Pro, and Enterprise. It also offers a 21-day trial of the fully loaded CRM. When you sign up, you get the full product for 21 days. After that, you pick a plan and pay by card, or your account is suspended. The free plan is the option you choose instead of a paid plan. It is listed on Freshworks' CRM pricing comparison page, which shows Free at $0 for up to 3 users.
Do not confuse the trial with the free plan. The trial is the full CRM for 21 days. The free plan is a smaller product that stays free. Pick the free plan if your team is tiny and your needs are basic. Use the trial to test the paid features, then decide.
What the Freshsales free plan includes
The free plan covers the basics of a small sales process. You get contact and account management. You get deal management with a pipeline view. You get the core CRM your team needs to track who you are talking to and what stage each deal is in.
The free tier is built for very small teams. Three users can share one pipeline and one contact list. It fits a founder and two colleagues validating a sales process. It does not fit a team that needs automation, reporting, or integrations.
Phone credits are prepaid and start at $5, on every plan including the free one. Free local incoming call minutes do not apply to the free plan. Support on the free plan is 24x5, the same as on Enterprise.
What the free plan leaves out
The free plan leaves out the features that make a CRM scale. It has no workflows of any kind. It has no API access. It has no sales dashboard and no curated reports. It has no record tags and no product catalog. It has no file storage. It has no choice of data center region.
The contact limit is small. The free tier holds 100 contacts. A team with a real prospect list will outgrow that fast. Growth, the first paid plan, includes 500 marketing contacts.
The free plan also lacks the sales tools that define Freshsales' paid tiers. There is no contact scoring, no deal insights, and no sales sequences. There is no territory management and no forecasting. If you need any of those, the free plan is a starting point, not a home.
Freshsales pricing: free vs paid
| Plan | Price per user a month | Best for | Key additions |
|---|---|---|---|
| Free | $0 (up to 3 users) | Tiny teams testing a CRM | Core contacts, accounts, deals |
| Growth | $9 billed annually, $11 monthly | Startups and small teams | Kanban view, lifecycle stages, chat, email, phone, basic workflows |
| Pro | $39 billed annually, $47 monthly | Growing sales teams | Contact scoring, deal insights, sales sequences, territory management |
| Enterprise | $59 billed annually, $71 monthly | Mid to large teams | Forecasting insights, field-level permissions, custom modules, sandbox, audit logs |
Prices are in US dollars. Growth costs $108 per user per year on annual billing. Pro costs $468. Enterprise costs $708. Paid plans include 500 marketing contacts each. Add-ons include branded documents at $19 per user per month and Freddy AI Agent at $49 per 100 sessions. Paid plans include 500 free AI agent sessions to try, once per account.
How to start on the Freshsales free plan
- Go to the Freshsales pricing page and start a trial, or find the free plan on the comparison page.
- Sign up with your work email. No credit card is needed to start.
- Use the 21-day trial to test the full CRM, including workflows and sequences.
- Before the trial ends, decide: pay for Growth or move to the free plan.
- Add your contacts and deals. Stay under 100 contacts and 3 users on free.
- Track your pipeline weekly. When you need workflows or more contacts, upgrade to Growth.
The trial is the smart way to start. It shows you the paid features before you commit. If you skip the trial and go straight to free, you never see what Growth adds. Test first, then choose.
When to upgrade from free
Upgrade when you pass 100 contacts. Upgrade when you hire a fourth salesperson. Upgrade when you need workflows to automate follow-ups, or sequences to run outreach. Growth at $9 per user a month on annual billing is one of the cheapest paid CRM tiers available. For a 3-user team, that is $27 a month.
Pro at $39 fits teams that need scoring and sequences. Enterprise at $59 fits teams that need forecasting, permissions, and a sandbox. Most small teams stop at Growth or Pro.
Bottom line
The Freshsales free plan is real but small: 3 users, 100 contacts, core pipeline tools, and no workflows or API access. It fits a tiny team proving that a CRM helps. It stops fitting the moment your list grows or you need automation. Use the 21-day trial to see the paid product, then decide. Growth at $9 per user a month is the honest next step for most teams that outgrow free.