Tidio Free Plan: What You Actually Get Before Paying
Tidio's free plan is $0 forever with 50 conversations a month, 10 seats and a small Lyro allowance. Here is what is included and when to pay.
By Galactic News Editorial · Published 2026-11-13T19:28:08+00:00 · Updated 2026-11-13T19:28:08+00:00
Tidio Free Plan: What You Actually Get Before Paying
Tidio's free plan costs $0 and never expires. It gives you live chat, a shared inbox and 50 billable conversations a month. It also gives you a small taste of Lyro, its AI agent, and Flows, its automation builder. This guide explains exactly what is included, where the limits bite, and when to pay.
Tidio free plan at a glance
| Feature | Free plan |
|---|---|
| Price | $0 a month, free forever |
| Billable conversations | 50 a month |
| Operator seats | Up to 10 |
| Lyro AI conversations | First 50 for the life of the account |
| Flows visitors reached | 100 a month |
| Channels | Live chat, email, Messenger, Instagram, WhatsApp |
| Support | Email support |
| Paid trial | 7-day trial of paid features, no credit card |
New accounts also get a 7-day trial of paid features with no credit card required. Use it to test the paid tools. The free plan itself stays free after the trial ends. Nothing converts automatically.
What the 50 conversations actually mean
Tidio counts a billable conversation only when a human on your team replies to it or starts it. Unanswered messages do not count. Flows replies do not count. Lyro replies do not count. One conversation counts once, however many messages it holds. That rule is fairer than it looks. Fifty billable conversations can cover far more than 50 messages.
Fifty conversations a month suits a small site with light traffic. A shop getting a handful of chats a day will fit. A shop getting ten chats a day will not. At 10 chats a day, you pass 50 in the first week. Tidio's Starter plan lifts the limit to 100 billable conversations. Growth scales from 250 up to 2,000. When a usage pool hits 95 percent, Tidio auto-upgrades that pool. Watch your usage dashboard so the upgrade does not surprise you.
Lyro on the free plan: 50 conversations for life
Lyro is Tidio's AI agent. It answers from your website, question-and-answer pairs, imported files and help center content. It works in 48 languages. It can also perform Lyro Actions, such as checking order status. On the free plan, Lyro is capped hard. You get 50 Lyro conversations for the life of the account, not per month. Once they are gone, they never renew.
Lyro is also capped at 1 active Action, 1 active Guidance and 1 Procedure on Free. Starter, Growth and Lyro plans allow 5 Procedures. Plus allows 10. Treat the free Lyro allowance as a test, not as a working AI agent. Fifty conversations will last a busy store a few days. A quiet site may stretch them for weeks. Either way, plan to pay for Lyro if you want it as a real channel.
Lyro is priced separately from the chat subscription on every plan. It starts at $39 a month for 50 conversations billed monthly, or $32.50 a month billed yearly. Tiers run up to 1,000 conversations a month, with custom pricing above that. Per conversation, that works out to about $0.70 to $0.78 on self-serve plans billed monthly. Lyro charges when it replies, not when it resolves a chat.
Flows and channels on the free plan
Flows is Tidio's automation builder. It sends proactive messages, collects emails and routes chats. The free plan includes the Flows builder and templates, with 100 visitors reached a month. A visitor counts when a Flow triggers for them. One hundred visitors is a small test pool. A site with real traffic will pass it fast. Extra Flows capacity is billed as a separate add-on.
Channels are the free plan's strong point. You get live chat, a shared inbox, email, Messenger, Instagram and WhatsApp. That is the full channel set, not a cut-down version. Ten seats are included, which is generous. Most free chat tools cap seats at one or two. A small team can share the inbox without paying.
What the free plan leaves out: advanced analytics, which needs Growth or above. Advanced Copilot is Premium-only. Departments, several projects and custom seats need Plus. The free plan is a test lane, not a support setup. It proves the widget works on your site. It does not run a support operation.
What the paid plans cost when you outgrow free
| Plan | Billed monthly | Billed yearly | Billable conversations |
|---|---|---|---|
| Free | $0 | $0 | 50 a month |
| Starter | $29 | $24.17 a month | 100 a month |
| Growth | From $59 | From $49.17 a month | From 250 a month |
| Plus | From $300 plus usage | From $300 plus usage | Custom |
| Premium | Custom | Custom | Custom |
Annual billing gives two months free. Starter adds the live visitor list and operating hours. Growth adds automation and permissions. Plus adds departments, several projects and custom seats. Remember the three meters. The chat subscription, Lyro and Flows are billed separately. A working setup costs more than the headline price. One worked example puts Starter with the smallest Lyro and Flows quotas at about $81 a month, not $24.17. Add Lyro and Flows to your budget before you commit.
How to set up the Tidio free plan
- Create a free account. Sign up on Tidio's site. No credit card is needed for the free plan.
- Install the widget. Add Tidio to your site with the Shopify app, the WordPress plugin or a code snippet. The widget can be live in about half an hour.
- Connect your channels. Link email, Messenger, Instagram and WhatsApp so every message lands in one shared inbox.
- Set your team up. Invite up to 10 operators. Set operating hours so visitors see when you reply.
- Build one Flow. Start with a welcome message or an offline form. Keep it inside the 100-visitor monthly limit.
- Test Lyro carefully. Point it at your help pages and FAQs. Spend the 50 lifetime conversations on real questions, not on tests you could run by hand.
- Watch the counters. Check billable conversations, Lyro use and Flows visitors weekly. Upgrade before a pool hits 95 percent and auto-upgrades.
Who the free plan fits
The free plan fits a new store, a portfolio site or a small blog that gets a few chats a week. It fits a team testing whether live chat lifts sales before paying. It fits a business that wants the widget live while it builds its help content for Lyro. It does not fit a store with daily chat volume, a team that needs AI answers at scale, or anyone who needs analytics and permissions. For those, Starter at $29 a month is the honest entry point, plus Lyro if you want AI replies.
Bottom line
Tidio's free plan is genuinely useful and genuinely limited. You get live chat across five channels, a shared inbox, 10 seats and 50 billable conversations a month for $0, forever. Lyro gives you 50 conversations for the life of the account, and Flows reaches 100 visitors a month. Both run out fast on a live store. Use the free plan to prove chat works on your site. Budget for Starter at $29 a month, plus Lyro from $39 a month, when volume grows. Check the live pricing page before you pay, because Tidio's three meters make the real bill higher than the headline.